Returns Policy

1. Prior Approval Required: All returns must be approved by us prior to sending any goods back. Please contact us to obtain a return authorization before returning any items.

2. Claims for Issues: Claims for short delivery, incorrect supply, or damaged goods during transport must be made within 7 days of the delivery date. Please inspect your goods upon receipt and notify us immediately if there are any issues.

3. Return Conditions: We do not accept returns for any reason other than a faulty product. This includes, but is not limited to, returns due to change of mind or incorrect orders.

4. TGA Duties: For products regulated by the Therapeutic Goods Administration (TGA), returns must comply with relevant TGA regulations and guidelines. Any return of TGA-regulated products will be subject to additional conditions as required by law.

5. Return Shipping Costs: Return shipping costs are the responsibility of the buyer unless otherwise agreed upon in the case of faulty products.

6. If you have any questions regarding returns or need assistance, please contact us before proceeding with the return process.

Shipping

1. Responsibility for Delivery: Once your parcel is with the courier service, it is beyond our control. We are not responsible for any loss, damage, or delivery issues that may occur once the parcel is in the possession of the courier.

2. Safe Place Deliveries: If the courier decides to leave your parcel in a location they deem as a “safe place,” we cannot be held liable for any issues that arise from this decision.

3.Signature Option: For added security, you may request a signature upon delivery for an additional fee of $3.00 per carton. This option ensures that your parcel will not be left unattended and, if no one is available to receive it, will be taken to the nearest post office or depot for pickup.

4. Tracking Information: Tracking numbers will be provided to you via email. It is the buyer’s responsibility to monitor the progress of their parcel using the tracking information provided.

5. Buyer’s Responsibility: Any discrepancies or issues with the delivery must be followed up with the respective courier service by the buyer.