Four decades of selling Medical Products in Australia should give you confidence to buy from us however, we know that at certain times there can be some confusion as to how the system works and who is responsible for what. We want to explain as best we can how we operate to prevent any misunderstandings.
All goods dispatched will be discreet and all transactions are private due to the nature of our items. Solmed takes great pride in packaging our products to ensure you receive them in a good discreet condition however, we cannot be held responsible for any loss, damage, delay or theft that may occur through Australia Post or Courier service. There is an option to select Signature on delivery for your own peace of mind. Express Post is also an option for faster deliveries.
We notify all customers of tracking numbers on the day of dispatch via email. Solmed uses a combination of Couriers and Australia Post for all shipments. If you are unlikely to be home for expected delivery please send us a message if the parcel can or can’t be left. Keep an eye on your tracking, if you are left a card and do not claim the item it will be returned to us and you will be responsible to pay for any additional delivery fees. Any item deemed not suitable for Courier will be dispatched via Australia Post.
Solmed uses encrypted platforms such as Shopify for your convenience and ease of transaction. We accept credit cards, Bank Deposit, Visa, MasterCard and Cash (when purchasing in store).
Product and Service reviews are always welcomed after making a purchase from us. We take great pride in our reputation of top quality products and customer service and your feedback is a great measure of performance from our staff. Our staff are always on hand to assist you with any special requests. If you feel at any time that your transaction was not a positive experience please contact us, we will do everything possible to rectify any issue you may have with SOLMED. Remember we do not know if you are unhappy if you do not tell us.
We list products in good faith and advertise our products based on the Manufacturers claims and marketing materials provided by them. We also check and carefully validate these claims. If for some reason the stock is unavailable for any reason, we will notify you and arrange a back order or complete refund. All our products carry an Australian Therapeutic Goods Administration Listing Number where applicable for all classes of Medical Devices. This means that our products are legally sold in Australia and are registered for sale in accordance with the regulations.
There is a 30 day return on any faulty products. To be eligible you must return items at your cost. We guarantee that any product found to be faulty supplied by us, will be accepted for return and we will refund all costs associated with the returned item. Statutory Warranties and conditions of Sale apply in Australia under consumer law for all products supplied by Australian Companies.
IMPORTANT NOTE: Should any faulty item be a TGA Registered Medical Product or Device, we are required to submit a report to the Registered Manufacturer in accordance with the TGA Legislation. This is a way of ensuring that any device is safely tracked and monitored for safety. We may ask you a few questions and we are required to verify any fault. All standard State & Federal Warranty Conditions apply.
We encourage you to contact us with any questions you may have. We can offer general clinical advice through our clinicians however we cannot substitute for the advice that is available from your own Hospital or GP. If you require any product that we do not carry don't hesitate to let us know and if we can't source it for you we will recommend where you can source it.
We welcome the opportunity to quote you on bulk items as well as list specific items for you if possible. Once you have established what you want we will notify you of the unique listing that you can access from our shop.
Our Company only selects products through our relationships with Manufacturers built over many years of sourcing and selling into the Hospital & Medical market both in Australia and overseas. We are not a standard medical wholesaler and do not sell products that make the biggest margins. Careful selection of our product range ensures we only supply reputable top selling hospital accepted products that do the job. With over forty years of experience in hospitals with capital equipment and consumables, we offer technical expertise on all our products. We have staff experienced in Anaesthesia, Critical Care, Emergency and Perioperative Nursing. We have worked in Sales, Marketing, R&D, Regulatory Affairs, Quality Assurance and Medical Device manufacturing most of our lives.
We want everyone to have the opportunity of competitive pricing on the best quality Medical first Aid devices and consumables. For technical information and any assistance please do not hesitate to contact us.